TSA agent helps family get to Maine after they were scheduled to the incorrect Portland – WMTW Portland

10February 2021

A Transport Security Administration officer is making praise after assisting a family that arrived in the incorrect Portland.The family was trying to get to Portland, Maine, but a travel agent accidentally booked them a flight to the Portland International Airport (PDX) in Oregon, rather of Maine’s Portland International Jetport (PWM). TSA officer Martin Rios was called to a checkpoint at the airport in Oregon to interpret for Spanish-speaking guests. He found out the family had actually gotten here the night prior to and invested the night in the terminal, baffled. Rios walked them to the ticket counter and helped them get tickets throughout the country.”I think I understood their circumstance, being in a foreign county and with the language not having the ability to interact with anyone else and being thousands of miles away from where you’re expected to be,” Rios informed WMTW. “Martin is always fast to assist his staff member,” stated Supervisory TSA Officer Kaitlyn Arnold. “He has a really positive mindset and is always smiling. I know I can always depend on Martin to be committed to the objective.”Rios also learned the household was low on financial resources, so he contributed cash to help pay for their tickets to Maine.” is a go-getter and the fact that he picked to support these guests in their time of need was no surprise to both his group and our management,” stated Senior TSA Manager Jeremy Alanis. “Martin is, and has actually been given that the first day, a shining example of what it suggests to be a team player. the kind of officer and individual any airport in the nation would be proud to have as a member of their group.” “It might not have actually appeared like a lot to me but it was a distinction for them,” Rios said. PDX awarded Rios the airport’s Make the Connection Quarterly Award in recognition of his customer service.PORTLAND, Maine–

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