at the airport in Oregon to analyze
for Spanish-speaking guests. He learned the household had arrived the night before and spent the night in the terminal, confused. Rios walked them to the ticket counter and assisted them get tickets across the country. “I think I comprehended their circumstance, being in a foreign county and with the language
not being able to interact with anybody else and being thousands of miles far from where you’re supposed to be,”Rios told WMTW.”Martin is always fast to assist his staff member,”stated Supervisory TSA Officer Kaitlyn Arnold.
“He has a really favorable attitude and is constantly smiling. I understand I can constantly depend on Martin to be devoted to the mission.”Rios likewise discovered the family was low on finances, so he donated cash to help pay for their tickets to Maine.”
[ Rios] is a go-getter and the fact that he picked to support these travelers in their time of requirement was no surprise to both his team and our management,” stated Senior TSA Manager Jeremy Alanis. “Martin is, and has actually been because the first day, a shining example of what it means to be a team gamer. [He’s] the kind of officer and individual any airport in the country would be proud to have as a member of their team. “”It might not have appeared like a lot to me but it was a distinction for them,”Rios said. PDX granted Rios the airport’s
Make the Connection Quarterly Award in acknowledgment of his customer care. Source: wmtw.com